train
Arriva_curve Arriva curve

Our 2018 annual highlights

Welcome to Arriva in focus, a review of our key successes throughout 2018 for our customers, our stakeholders and our employees.

2018 was a good solid year for Arriva. We continued to build on our strong foundation as an international transport operator, investing €326m to help us deliver the safe, sustainable and affordable mobility solutions our customers want to see.

Our excellent track record in delivery helped us to retain and secure several crucial contracts in Poland, Serbia and Sweden, and ensure we were re-awarded the only rail contract put out to tender in Denmark.

Our customers have asked more from us and we’ve responded with new products and services to meet their aspirations and demands. This includes introducing a 24-hour weekend rail service in London, growing our bike scheme in Slovakia and introducing new eco-friendly vehicles from Sweden to Italy, and from Portugal to Slovenia.

Key to delivering value and the best transport solutions for our customers throughout 2018 have been our employees. Our graduate scheme, apprenticeship programme and internal career pathways have helped our people to grow as we develop the next generation of leaders.

We want to build on our strong foundation and develop in our existing markets to build an even bigger and better Arriva.

We also want to grow in new markets and have signed a partnership agreement with the association of French regions, Régions de France, as the French rail market opens to competition.

Our vision is to become the mobility partner of choice. To achieve this we must focus on continuing to improve our existing businesses, attract and nurture the very best employees, and help our clients shape the future of transport.

Whatever their mobility needs, we want our customers to choose Arriva.

Manfred Rudhart
Arriva Group CEO

Our journey began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland – the first chapter in an incredible story that would see us grow to become a pan-European operator.

Key financials

€326m

Investment (gross capex)

€5.4bn

Revenue

€575m

EBITDA

Countries
14 countries
Passangers
1.98bn passenger
journeys
Employees
53,000 employees
Bus
17,049 buses and coaches
Electric car
485 car-share cars
Train
1,083 trains
Water Taxi
4 waterbuses
Bikes
350 bikes
Water Taxi
223 non-emergency
patient transport
vehicles

January 2018

Making connections

Making connections

Commenced five-year contract to operate 31 red London buses on the 141 route

February 2018

All right on the night

All right on the night

Expanded our Night Overground service to keep London moving 24/7

Read more

March 2018

Battled against the Beast from the East

Battled against the Beast from the East

Arriva employees went the extra mile to keep UK rail and bus services running

Read more

April 2018

The winner takes it all in Sweden

The winner takes it all in Sweden

Winning formula led to tender win in Helsingborg to operate the city’s bus network

Read more

May 2018

Getting the green light in the UK

Getting the green light in the UK

Became the first major private transport operator to switch to a 100% renewable electricity supply

Read more

June 2018

Powering ahead

Powering ahead

Won tender to introduce zero emission waterbuses to Copenhagen harbour

Read more

July 2018

Success in Serbia

Success in Serbia

Won contract to operate bus services in Kragujevac, Serbia’s fourth largest city

Read more

August 2018

No need for a ticket to ride

No need for a ticket to ride

Innovative demand-responsive transport service expands into Liverpool, UK

Read more

September 2018

An eye on new markets

An eye on new markets

Arriva signs agreement with Régions de France to assist French rail reforms

October 2018

Building for the future

Building for the future

Welcomed 38 new graduates to our 18-month programme

Read more

November 2018

Delivering in Denmark

Delivering in Denmark

Won major tender to operate rail services in Jutland for the third consecutive time

Read more

December 2018

Winning in Warsaw

Winning in Warsaw

Introduced state-of-the-art new buses in Poland

Read more

Download PDF