All under control

GPS tracking, Belgrade Operations Centre, Serbia

An operations centre in Belgrade helps bus drivers take more control to improve the passenger experience and save c. 256,000 litres of fuel a year.

Each of the 320 buses is fitted with a GPS tracking system to track location and speed, log average fuel consumption, and register sudden acceleration, braking and turning. Control centre staff can see who is driving and along which route.

Better journeys. Better efficiencies

Reports help bus drivers improve their technique for smoother, safer journeys.

The tracking system is integrated with operational and maintenance functions, including rostering and payroll systems, to also improve efficiencies.

Arriva overview
Highlights across 2017
Health, safety & environment
A DB company

Group key statistics

Arriva is a leading international passenger transport provider.

Key financials

€5,345m^▲

Revenue

€569m^▲

EBITDA

€374m^▲

Investment

14 countries

2.4bn passenger
journeys

61,845 employees

20,790 buses

350 car sharing
(electric cars)

1,299 train sets
(heavy and light rail)

21 waterbuses

525 bikes

January
February
March
April
May
June
July
August
September
October
November
December

January 2017

Innovative multi-modal contract, Limburg

Began our first full year of operating our innovative 15-year, multi-modal transport contract in the Province of Limburg, Netherlands.

February 2017

Journey planning app, Italy

Launched cutting-edge journey planning app to make travel easier for passengers.

New bus services in Warsaw

Introduced 54 brand new, modern buses for passengers under our new eight-year contract.

March 2017

ArrivaClick

Became UK’s first national bus operator to launch this fully customer-led Demand Responsive Transport service in Kent.

Energy efficient depot, UK

Opened a new £3m energy efficient ‘clean and green’ depot in Rhyl as part of our global journey to Destination Green.

April 2017

Bike-sharing schemes

Launched bike-sharing schemes across Europe to offer passengers more transport choices for healthier, greener lifestyles. We now operate over 500 bikes.

E20 block 1 contract extended, Sweden

E20 block 1 contract, serving Stockholm, was extended until 2024 and is part of Sweden’s largest integrated multi-modal public transport contract.

May 2017

Electric demand responsive service, Slovenia

Launched a new and free electric-powered Demand Responsive Transport solution in Kranj city centre.

Our commitment to Galicia, Spain

Acquired Autocares Vázquez to become the leading bus operator in the north of Galicia. We have operated in the region for 15 years and this latest acquisition shows our continued commitment to our customers in Galicia.

Achterhoek Rivierenland contract extended, Netherlands

The transport authority in Gelderland extended our multimodal transport contract (Achterhoek Rivierenland) for a further five years.

June 2017

Won €550m rail contract, Sweden

Re-awarded an eight-year contract to run the Pågatågen train services, supporting 27m passenger journeys a year.

Won €1.6bn contract, Netherlands

We were re-awarded the 15-year ‘Northern Lines’ rail concession

First airport shuttle bus, Hungary

Introduced the first ever direct shuttle bus from Budapest international airport to the city to provide a value-for-money transport solution connecting road and air travel.

Largest private bus operator in Croatia

Acquired majority stake in the Autotrans Group, making Arriva Croatia’s largest private bus operator.

Launched Bus Apprentice Academies, UK

Two new apprentice academies, in Derby and St Helens, are training our bus engineers of the future.

32 new graduates

Welcomed graduates from six countries onto our international graduate programme to nurture the leaders of the future.

A world first

Signed a contract with Stadler to introduce the world’s first zero-emission trains running on partially electrified track on the ‘Northern Lines’ – Netherlands.

Ticket-free travel trial, UK

Launched trial of ticket-free travel on the new London to Oxford route operated by Chiltern Railways – the first UK rail company to do so.

Launched new web customer ticket retailing site, UK

Pioneered by Chiltern Railways, this improves the Arriva customer experience by providing the best price for their journey and tailor-made information.

Health, safety & environment

We are committed to reducing the global impacts of travel and minimising our own environmental impacts as a business, while ensuring the health and safety of our employees and customers.

CO₂ emissions from passenger transport

Source:
European Environment Agency

The CO₂ figures are per passenger and have been estimated based on an average number of passengers per transport service, as shown.

Plane 285g CO₂/km
88 passengers

Car 104g CO₂/km
1.5 passengers

Bus 68g CO₂/km
12.7 passengers

Train 14g CO₂/km
156 passengers

Arriva – part of the DB Group

Arriva is part of the giant DB Group which has global mobility and logistics services  in over 130 countries world-wide.

Every day, more than 300,000 DB employees help make people’s lives locally that much easier.

We’re proud to be part of the DB family.

2.365m rail passengers 40k trains run daily

2.052m bus passengers

+300k employees

277.4m tons of freight carried

+130 countries
world-wide

Arriva overview
Highlights across 2017
Health, safety & environment
A DB company

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arriva.co.uk