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Driving standards even higher

“Ensuring a smooth and safe journey is one of our main goals every day.”
Jose Luis Sotos Belinchón, Driver, Arriva Spain

Small changes mean a big difference

Driving Arriva is a group-wide project across 14 countries which focuses on the way our buses and trains are driven. It guides our 36,600 drivers to be the very best they can be to improve the journey experience.

Making small changes in driving behaviour and planning ahead can result in big improvements in punctuality and passenger comfort, and help reduce emissions and fuel consumption. Less wear and tear on vehicles also means they’re less likely to break down which, in turn, means a more reliable service.

Achieving best practice

We’re creating a blueprint across the whole of Arriva for a single, best way of driving that ensures consistency.

Measuring driving data, giving individual feedback and supporting drivers with coaching and training add up to help them make better decisions every single second of every single journey.

For buses…

Driving Arriva is a pan-European initiative. Spain launched the project with a simple but powerful ‘Happiness’ campaign to successfully motivate drivers and engage with them, while Hungary held an awards ceremony in recognition of excellent driving.

And for trains…

We’ve also continued rolling out DAS (Driver Advisory System) on our UK trains fleet. This monitors a train’s timetabled path and provides advisory speeds, helping improve punctuality.

Our journey began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland – the first chapter in an incredible story that would see us grow to become a pan-European operator.

Key financials

€326m

Investment (gross capex)

€5.4bn

Revenue

€575m

EBITDA

Countries
14 countries
Passangers
1.98bn passenger
journeys
Employees
53,000 employees
Bus
17,049 buses and coaches
Electric car
485 car-share cars
Train
1,083 trains
Water Taxi
4 waterbuses
Bikes
350 bikes
Water Taxi
223 non-emergency
patient transport
vehicles

January 2018

Making connections

Making connections

Commenced five-year contract to operate 31 red London buses on the 141 route

February 2018

All right on the night

All right on the night

Expanded our Night Overground service to keep London moving 24/7

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March 2018

Battled against the Beast from the East

Battled against the Beast from the East

Arriva employees went the extra mile to keep UK rail and bus services running

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April 2018

The winner takes it all in Sweden

The winner takes it all in Sweden

Winning formula led to tender win in Helsingborg to operate the city’s bus network

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May 2018

Getting the green light in the UK

Getting the green light in the UK

Became the first major private transport operator to switch to a 100% renewable electricity supply

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June 2018

Powering ahead

Powering ahead

Won tender to introduce zero emission waterbuses to Copenhagen harbour

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July 2018

Success in Serbia

Success in Serbia

Won contract to operate bus services in Kragujevac, Serbia’s fourth largest city

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August 2018

No need for a ticket to ride

No need for a ticket to ride

Innovative demand-responsive transport service expands into Liverpool, UK

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September 2018

An eye on new markets

An eye on new markets

Arriva signs agreement with Régions de France to assist French rail reforms

October 2018

Building for the future

Building for the future

Welcomed 38 new graduates to our 18-month programme

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November 2018

Delivering in Denmark

Delivering in Denmark

Won major tender to operate rail services in Jutland for the third consecutive time

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December 2018

Winning in Warsaw

Winning in Warsaw

Introduced state-of-the-art new buses in Poland

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