Delivering time after time after time
“During the first two contract periods, we have received both cheaper and more punctual rail services with a high level of service for passengers.”
Ole Birk Olesen, Minister for Transport, Building and Housing in Denmark
For the third time running, we’ve secured our contract with the Danish Ministry of Transport to operate Denmark’s only rail network put out to competitive tender.
We have 15 years’ experience running rail services in Denmark and this new third contract, which starts in 2020, will continue our strong partnership through to 2028 with the option of a two-year extension.
By contracting out to us, the Danish government has already enjoyed savings of €40.2m during the first period alone (2003–2010) – and we’ve identified potential further savings in the pipeline.
But ensuring growth isn’t just about numbers. It’s about service and satisfaction too, as demonstrated by Arriva Denmark being awarded the ‘Passenger Pulse’ prize by the Danish Consumer Council for a first-class telephone customer service.
punctuality score in 2018
more trains to be added
market share as of 2020