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Delivering time after time after time

“During the first two contract periods, we have received both cheaper and more punctual rail services with a high level of service for passengers.”
Ole Birk Olesen, Minister for Transport, Building and Housing in Denmark

For the third time running, we’ve secured our contract with the Danish Ministry of Transport to operate Denmark’s only rail network put out to competitive tender.

We have 15 years’ experience running rail services in Denmark and this new third contract, which starts in 2020, will continue our strong partnership through to 2028 with the option of a two-year extension.

By contracting out to us, the Danish government has already enjoyed savings of €40.2m during the first period alone (2003–2010) – and we’ve identified potential further savings in the pipeline.

But ensuring growth isn’t just about numbers. It’s about service and satisfaction too, as demonstrated by Arriva Denmark being awarded the ‘Passenger Pulse’ prize by the Danish Consumer Council for a first-class telephone customer service.

99%
punctuality score in 2018
20
more trains to be added
13%
market share as of 2020

 

Our journey began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland – the first chapter in an incredible story that would see us grow to become a pan-European operator.

Key financials

€326m

Investment (gross capex)

€5.4bn

Revenue

€575m

EBITDA

Countries
14 countries
Passangers
1.98bn passenger
journeys
Employees
53,000 employees
Bus
17,049 buses and coaches
Electric car
485 car-share cars
Train
1,083 trains
Water Taxi
4 waterbuses
Bikes
350 bikes
Water Taxi
223 non-emergency
patient transport
vehicles

January 2018

Making connections

Making connections

Commenced five-year contract to operate 31 red London buses on the 141 route

February 2018

All right on the night

All right on the night

Expanded our Night Overground service to keep London moving 24/7

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March 2018

Battled against the Beast from the East

Battled against the Beast from the East

Arriva employees went the extra mile to keep UK rail and bus services running

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April 2018

The winner takes it all in Sweden

The winner takes it all in Sweden

Winning formula led to tender win in Helsingborg to operate the city’s bus network

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May 2018

Getting the green light in the UK

Getting the green light in the UK

Became the first major private transport operator to switch to a 100% renewable electricity supply

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June 2018

Powering ahead

Powering ahead

Won tender to introduce zero emission waterbuses to Copenhagen harbour

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July 2018

Success in Serbia

Success in Serbia

Won contract to operate bus services in Kragujevac, Serbia’s fourth largest city

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August 2018

No need for a ticket to ride

No need for a ticket to ride

Innovative demand-responsive transport service expands into Liverpool, UK

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September 2018

An eye on new markets

An eye on new markets

Arriva signs agreement with Régions de France to assist French rail reforms

October 2018

Building for the future

Building for the future

Welcomed 38 new graduates to our 18-month programme

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November 2018

Delivering in Denmark

Delivering in Denmark

Won major tender to operate rail services in Jutland for the third consecutive time

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December 2018

Winning in Warsaw

Winning in Warsaw

Introduced state-of-the-art new buses in Poland

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